Retaining your original invoice is mandatory for any product-related queries, services, or concerns. If there is an issue then the complain must be raised withing 5 Days of delivery.If the physical invoice is not available, the invoice number and date of purchase must be provided by the buyer for verification.Video is suggested to be captured during the unboxing of the product as a proof to avail a return request.Without valid proof of purchase, we will not be able to assist with product-related requests.Once the returned product is delivered to us, it will be followed by verification and the refund will be initiated withing 3 Business days (Only through Net-banking or UPI avoiding Cash Transactions)PAVANA JEWELS does not take responsibility for any gemstones falling off or physical damage after the delivery of the product.Some of our jewellery is crafted in 925 Sterling Silver and plated with Rose Gold.Over time, the rose gold plating may fade due to exposure to air, water, perfumes, sweat, or general usage.This is a natural process and PAVANA JEWELS will not be held responsible for fading or discoloration of plating.For repair services, charges may apply depending on the nature of   the issue.

At Pavana, we understand that sometimes plans change. If you need to cancel your order, please note the following:

Orders can only be cancelled before they are dispatched.

Once an order has been dispatched, it can no longer be cancelled or modified.

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To cancel your product, please contact us via email [pavanajewels@gmail.com] / call or message us at +91 9265280379.

We appreciate your understanding and support!